Refund policy

We want you to love your purchase! If something isn’t quite right, you can request a return or exchange by contacting us at support@deron.co.in or by reaching out to us on WhatsApp.

1. Eligibility for Returns & Exchanges

To ensure a smooth process, please make sure your request meets the following criteria:

• Return or exchange requests must be raised within 48 hours of delivery on mail or email provided.

• Items must be unused, unwashed, unaltered and in their original condition, with all tags, yellow tag, packaging, and labels intact.

• Sale items cannot be returned, but they can be exchanged.

2. Return & Exchange Process

We’ve made it quick and easy to request a return or exchange:

• Contact us via WhatsApp – [Click Here] within 48 hours of receiving your order.

• Our team will verify the details and assist you with the reverse pickup (if applicable).

• Please pack the item securely, along with the original invoice.

• Once the product passes our quality check, we’ll process your refund or exchange.

3. Return & Pickup Charges

• A standard ₹120 will be deducted for reverse pickup and processing.

• For heavier garments (e.g., jackets), the charge may range between ₹250–₹350, depending on courier rates.

4. Refunds & Exchanges

• Refunds are issued in 7–10 business days after approval.

• If your preferred exchange item is out of stock, we’ll suggest alternate options.

6. Items Not Eligible for Return or Exchange

Please note that the following items are not eligible:

• Used, washed, unaltered or damaged products or broken yellow security and hang tags.

• Items without original tags or packaging

• Requests made after 48 hours of delivery

• Sale items (eligible only for exchange, not refund)

Need Help?

We’re always here for you.
Contact us on WhatsApp – Click Here
or Email us: support@deron.co.in

Note: Our policies are subject to updates. Please review them before placing your order to stay informed.